Question 1

What countries do you ship to?

Accepted Answer

We ship to the UK, US, Canada, Australia, New Zealand, and 30+ European countries including: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland. Delivery is a flat $35 worldwide (£30 to the UK, €35 to Europe); orders over $350 (or €300 / £300) ship free. One exception: due to shipping restrictions, all shipments to Queensland, Australia (postcodes 4000-4999) are A$75 flat and free shipping on bulk orders does not apply. Due to increased shipping costs, Norway's free-shipping threshold is 4,900 kr, with a flat 600 kr fee below it.

Question 2

How long does shipping take?

Accepted Answer

Because we ship direct from the source with no middleman, delivery takes approximately 6–14 business days worldwide. All shipments are fully tracked and arrive in a discreet brown box with no indication of contents. International shipments may experience additional delays due to customs processing.

Question 3

Is shipping discreet?

Accepted Answer

Yes, all orders arrive in a plain brown box with no branding or indication of contents. We comply with all applicable shipping regulations.

Question 4

Do you offer tracking?

Accepted Answer

Yes, all shipments include tracking information provided via email. You can monitor your order status from dispatch through delivery.

Question 5

What if my order is delayed by customs?

Accepted Answer

Customs delays can occasionally occur with international shipments. We'll provide you with tracking information so you can monitor progress. If your package is held or rejected by customs, reach out to us and we will work on resolving the matter in full.

Question 6

Are your research peptides tested and verified?

Accepted Answer

Yes, all New-U peptides (research compounds) - BPC-157, GHK-Cu, TB-500, Semax, Semaglutide and 40+ more - are lab-verified by independent third-party laboratories including Janoshik and Freedom Diagnostics. Each peptide comes with a Certificate of Analysis (CoA) showing purity and composition.

Question 7

What does "research-grade" mean?

Accepted Answer

Research-grade means our peptides are manufactured to high purity standards suitable for scientific research and laboratory analysis, with independent lab verification and a Certificate of Analysis for each lot.

Question 8

How should I store peptides?

Accepted Answer

Reconstituted peptide vials: Store in the fridge at 1-6°C, away from direct sunlight. Reconstituted peptides have no strict expiry - studies show approximately 5% degradation over 12 months when refrigerated properly. Lyophilised (dry powder) peptide vials: Store unopened in the freezer (-20°C) for maximum longevity. Only move a peptide vial to the fridge when you're ready to reconstitute it with bacteriostatic water (BAC water). General rules: Always keep peptides away from sunlight and heat. Do not freeze reconstituted vials. Specific handling details are included with your Certificate of Analysis.

Question 9

What's included in each order?

Accepted Answer

Each order includes: research peptide vial(s) with specified quantity and concentration, Certificate of Analysis (CoA) showing lab verification, storage and reconstitution instructions, and order confirmation and tracking information. Bacteriostatic water (BAC water) for peptide reconstitution is available as an add-on.

Question 10

Do you offer sample sizes?

Accepted Answer

We offer multiple vial sizes for most peptides (research compounds), starting from 2mg vials. Check individual product pages for available BPC-157, GHK-Cu, TB-500, Semax and GLP-1 quantities. Bulk peptide orders also receive discounts - contact us for custom quantities.

Question 11

How does the checkout process work?

Accepted Answer

Our checkout is a simple 3-step process: Step 1: Add items to your cart and submit your details (name, email, delivery address). Step 2: Choose your preferred payment method - we partner with multiple secure payment providers for crypto, bank transfer, and card payments. Step 3: Complete payment directly through your chosen provider. Once confirmed, your order is prepared for dispatch direct from our supplier.

Question 12

How are payments processed?

Accepted Answer

We partner with multiple secure payment providers to handle your transactions. During checkout, you select your preferred payment method - crypto (BTC and selected stablecoin and network-asset payments across Ethereum, Solana, TRON, Polygon, Base, BNB Chain and Linea) or card - and you're connected to the appropriate payment gateway to complete your transaction securely.

Question 13

How quickly can I complete payment?

Accepted Answer

Payment can be completed immediately during checkout. Simply select your preferred payment provider and follow the on-screen instructions. Most transactions are processed within minutes. If you experience any issues, email us at newu.io.peptides@gmail.com for immediate assistance.

Question 14

How do I add items to my cart?

Accepted Answer

On each product page or the shop, select your desired dosage and quantity, then click "Add to Cart". Your cart is saved locally in your browser. You can review your cart at any time and adjust quantities before proceeding to checkout.

Question 15

What's the minimum order amount?

Accepted Answer

There is no minimum order amount. You can order as little as a single vial. Bulk orders receive volume discounts: $250+ (2.5% off), $500+ (5% off), $900+ (10% off).

Question 16

Can I modify or cancel my order after placing it?

Accepted Answer

Yes - you can modify or cancel your order before completing payment. Simply email us at newu.io.peptides@gmail.com with your order reference. Once payment is completed and the order is dispatched, changes are no longer possible.

Question 17

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods, each handled by dedicated payment providers: Cryptocurrency (BTC and selected stablecoin and network-asset payments across Ethereum, Solana, TRON, Polygon, Base, BNB Chain and Linea) with fastest processing and dispatch, and Card (Visa and Mastercard, processed securely through our card payment providers).

Question 18

How do the payment providers work?

Accepted Answer

During checkout, you select your preferred payment method and are connected to one of our secure payment providers. Each provider handles a specific payment type - crypto gateways for digital currencies, bank transfer processors for wire payments, and card processors for Visa/Mastercard. Your transaction is processed securely through the chosen provider.

Question 19

How do I pay with cryptocurrency?

Accepted Answer

At checkout, select a crypto payment option. You'll be shown the asset, the exact network, the receiving address and the exact amount. New-U supports BTC and selected stablecoin and network-asset payments across Ethereum, Solana, TRON, Polygon, Base, BNB Chain and Linea. Once your transaction is confirmed on-chain, your order is processed and shipped. Crypto payments are the fastest way to get your order dispatched.

Question 20

Is my payment information secure?

Accepted Answer

Yes. Card payments are processed through a PCI-compliant payment processor - we never see or store your card details. Crypto payments are peer-to-peer and secured by the blockchain. Bank transfers go through established banking channels. Your personal data is encrypted and never shared.

Question 21

What if my payment session expires?

Accepted Answer

Payment sessions may expire after a period of inactivity. If this happens, simply return to your order or email us at newu.io.peptides@gmail.com and we'll help you complete payment right away.

Question 22

Do you charge VAT or import duties?

Accepted Answer

Our prices are quoted in USD and do not include VAT or import duties. Depending on your location and local regulations, these taxes may be applied by your customs authority upon delivery. You are responsible for paying any applicable import taxes or duties.

Question 23

How do I check my order status?

Accepted Answer

You'll receive email updates at each stage of your order: Order received (confirmation email with your order reference), Payment confirmed (confirmation that payment was received), Shipped (dispatch notification with tracking number), and Delivered (delivery confirmation from the carrier). You can also check your order status anytime at new-u.io/pay-status.

Question 24

When does my order ship after payment?

Accepted Answer

Once payment is confirmed, your order is prepared for dispatch direct from our supplier. Total delivery time is approximately 6–14 business days worldwide. You'll receive a tracking number by email as soon as your order ships.

Question 25

I'm having trouble completing payment - what should I do?

Accepted Answer

If you're experiencing issues with a payment provider, try selecting a different payment method at checkout. You can also email us at newu.io.peptides@gmail.com with your order reference for immediate assistance. We'll help you complete your transaction right away.

Question 26

My tracking shows no movement - is my order lost?

Accepted Answer

Tracking updates can sometimes be delayed, especially for international shipments crossing borders. Allow 2-3 business days for tracking to update after dispatch. If there's no movement after 5 business days (UK) or 10 business days (international), contact us and we'll investigate with the carrier.

Question 27

What happens if my package is lost or not delivered?

Accepted Answer

If your package remains undelivered 23 calendar days after dispatch and tracking does not establish delivery, we review it as a lost shipment and replace your order at no additional cost - you do not have to wait for the carrier to formally declare it lost. That 23-day threshold is separate from the 6-14 business-day delivery estimate. Our standard remedy is replacement rather than a monetary refund, except where applicable law requires otherwise. Email us with your order reference and tracking number so we can open a claim with the carrier. Resolution typically takes 5-10 business days.

Question 28

What if I received a damaged product?

Accepted Answer

If your product arrives damaged, reach out to us with photos of the damage and we will work on resolving the matter in full.

Question 29

What if a product doesn't match the Certificate of Analysis?

Accepted Answer

We stand behind our quality. If a product is found to not match its CoA or purity standards, contact us immediately with evidence. We will replace the product at no cost - no monetary refunds, we reship. This is guaranteed as part of our quality assurance commitment.

Question 30

Can I return a product if I'm not satisfied with my research results?

Accepted Answer

No, returns are only accepted for defective or misrepresented products. If you've used, opened, or tested a product, it cannot be returned. We cannot be responsible for research outcomes or experimental results. However, if you have questions about a product's suitability for your research, contact us - we're happy to help.

Question 31

How do I contact support?

Accepted Answer

Email us at newu.io.peptides@gmail.com anytime. We typically respond within 24 business hours. Include your order reference for faster resolution.

Question 32

What are peptides?

Accepted Answer

Peptides (sometimes called research compounds) are short chains of amino acids used as signalling molecules in laboratory and preclinical research. New-U sells lab-verified research peptides - BPC-157, GHK-Cu, TB-500, Semax, Semaglutide and 40+ more - at >99% purity, each independently tested by Janoshik Analytics or Freedom Diagnostics.

Question 33

Where can I buy BPC-157, GHK-Cu, TB-500 and Semax?

Accepted Answer

All of our most-requested research peptides are in stock: BPC-157 and TB-500 (healing & recovery), GHK-Cu (skin) and Semax (cognitive) - each lab-verified at >99% purity with a per-lot Certificate of Analysis. Browse the full catalogue at new-u.io/shop, or go straight to a product page such as new-u.io/shop/products/healing/bpc-157 or new-u.io/shop/products/skin/ghk-cu.

Question 34

Where can I buy GLP-1 peptides like semaglutide, tirzepatide and retatrutide?

Accepted Answer

New-U stocks the GLP-1 / fat-loss & metabolic research range - Semaglutide, Tirzepatide, Retatrutide and AOD-9604 - as lab-verified research peptides at >99% purity, each lot independently tested with a published COA. These are supplied strictly for laboratory research use and are not weight-loss products for human use. Browse them at new-u.io/shop.

Question 35

What's the difference between tirzepatide and semaglutide?

Accepted Answer

Both are GLP-1 research peptides in the metabolic category. Semaglutide is a single GLP-1 receptor agonist, while tirzepatide is a dual agonist that targets both the GIP and GLP-1 receptors; retatrutide is studied as a triple agonist. New-U supplies all three as research compounds for laboratory use only - this is a descriptive comparison, not a human-use or efficacy claim. See the technical product pages and research guides at new-u.io/blog/peptides.

Question 36

Are peptides legal?

Accepted Answer

New-U peptides are sold strictly as research compounds for in-vitro and laboratory use - they are not approved for human or veterinary use. The legal status of an individual peptide varies by country and is the buyer's responsibility to confirm before ordering; this is general information, not legal advice.

Question 37

Are peptides legal in the UK?

Accepted Answer

New-U supplies peptides to the UK strictly as research compounds for laboratory use - they are not licensed medicines and are not for human use. The legal status of a specific peptide for a specific purpose is the buyer's responsibility to confirm before ordering, and nothing here is legal advice. UK delivery, GBP pricing and the full catalogue are at new-u.io/buy-peptides-uk.

Question 38

Are peptides legal in the USA?

Accepted Answer

New-U ships peptides to the US from a Wyoming-registered distributor strictly as research compounds, labelled for research use only and not for human consumption; they are not FDA-approved drugs. Legal status can vary by state and compound and is the buyer's responsibility to confirm - this is general information, not legal advice. US shipping and USD pricing are at new-u.io/buy-peptides-usa.

Frequently Asked Questions.

Peptides & Popular Compounds

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