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Research Peptides FAQ: Testing, Shipping & Orders
Answers about laboratory research compounds, independent testing and Certificates of Analysis, handling, international shipping and customs, payment options and order support. New-U products are supplied for laboratory research use only, not for human or veterinary use.
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Research peptides
Plain answers on what research peptides are, what research use only means and how legal questions are handled.
Peptides are short chains of amino acids. Research peptides are compounds supplied for laboratory and preclinical research, not as medicines, supplements or foods.
Researchers study them as signalling molecules and as model compounds in in-vitro and preclinical work.
Appearing in the New-U catalogue is not a statement that a compound is safe, effective or approved for any use in people or animals.
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Research use only (RUO) means a product is supplied for laboratory research and analysis only. It is not a medicine, supplement, food, cosmetic or veterinary product, and it is not for human or animal consumption or administration.
Orders are limited to adults aged 21 or over, and each order carries purchaser confirmations of research use, as set out in the Terms and Conditions.
New-U does not give dosing, treatment or personal-use guidance.
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No. New-U research compounds are supplied for laboratory research use only, subject to the applicable product and destination restrictions. They are not for human or veterinary use.
New-U makes no treatment, efficacy or safety claims for any product and does not give medical advice. Health questions belong with a qualified healthcare professional.
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It depends on the country and on the compound. The legal status of an individual peptide varies by jurisdiction, and confirming that an order and its intended research use are lawful is the purchaser’s responsibility. This is general information, not legal advice.
United States: These products are offered solely as laboratory research materials and are not FDA-approved for administration to humans or animals. Regulatory treatment may depend on the compound, intended use, marketing claims, customer type and applicable federal or state requirements. Purchasers are responsible for confirming that their acquisition and intended research use comply with applicable law.
Other countries apply their own rules on importing, possessing and using research materials, so check yours before you order.
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Product pages carry each compound’s details, availability and pricing. Use the shop or the research compound index to find one, and the comparison pages to see how related compounds differ.
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Quality & COAs
Clear answers on testing, certificate verification and the scope of independent analytical results.
A Certificate of Analysis records specific analytical results for an identified sample, using the methods stated in the report. It can help researchers assess the reported identity, purity and other measured characteristics, but it does not by itself verify every vial or every later production batch.
Check that the report names the laboratory, the compound, the method, the sample or lot and the test date, and that the compound and listing match the product page you are relying on.
New-U publishes reports on the product page and in the certificate library where one is available. The guides below explain how to read one and where its evidence stops.
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Published reports come from the independent laboratories Janoshik Analytical and Freedom Diagnostics. Each published report shows the laboratory that issued it.
Reports describe the methods used, so you can judge what each result does and does not cover.
Not every compound has a published report yet. The certificate library lists the ones that do.
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No. A report applies to the sample and lot information recorded on it, so it shows what was measured in that sample rather than proving that each vial was individually tested.
Contact support with your order reference if a public certificate for your compound is not yet listed.
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Open the original report from the independent laboratory, or its verification record where the laboratory provides one, and check that the laboratory, report number, compound, method and sample details match what New-U publishes. A summary or re-formatted copy is not a substitute for the original.
The certificate library lists each published report with its laboratory, report number and test date, so the document you are reading can be matched to the record.
Any difference between a published copy and the laboratory’s own record should be explained. If you find one, email support with the report reference.
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No. Certificates of Analysis are published on the website, on the product page and in the certificate library where one is available, rather than packed with orders. Orders are not batch-marked, and vials are coded for logistics.
If a public certificate for your compound is not yet listed, contact support with your order reference.
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On a chromatography report, purity is normally the main peak’s share of the total detected peak area. It is a ratio between detected peaks, not the percentage of a vial’s contents by weight.
Lyophilised powder can also contain residual water, counterions and salts that an area-percent figure does not capture.
A purity figure describes the sample that was analysed, so read it together with the compound, method and lot details on the report.
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Laboratory handling
What lyophilised means, why storage conditions differ between materials and where product-specific guidance lives.
Lyophilised means freeze-dried. Many research peptides are supplied as a dry powder because removing water improves stability for storage and transport.
Lyophilised peptides are stable through the tracked transit window.
Once a vial is opened or the material is dissolved, stability depends on the solvent, temperature and time, and is a matter for the researcher’s own validated procedures.
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Stability depends on the compound, its formulation, the solvent, the packaging and the supplier’s documentation where it exists, so no single shelf life or temperature is right for every material.
Follow the storage information on the relevant product page and any documentation supplied for it. Regard general guides as starting points only.
Stability data for one compound or solvent does not transfer to another.
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Check the seal and labelling when the parcel arrives, then follow the storage recommendation on that product’s page. Keep material away from direct light, heat and moisture.
If a seal is broken or a vial looks compromised, do not handle or use it. Photograph it and contact support the same day.
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No. New-U does not provide dosing, injection, treatment or personal-use instructions for any product. Products are supplied for laboratory research only.
For questions about the research use of a specific product, contact support.
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Shipping & customs
Where parcels dispatch from, how long delivery is estimated to take, what shipping costs and what to expect from customs.
US orders ship from the USA or China depending on stock and fulfilment; all other destinations ship from China, direct from the manufacturer.
International transit and customs handling depend on your destination and the carrier assigned to it. Carriers are assigned per destination at dispatch rather than chosen at checkout.
The checkout options, delivery estimate and tracking you see reflect your country and the current shipping policy.
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New-U ships to a defined list of destinations. The current list, with each country’s shipping details, is on the International shipping page.
Some destinations carry their own minimum order or fixed shipping fee. These are shown before you pay.
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Delivery is estimated at 6–14 business days from payment confirmation. This is an estimate, not a guaranteed delivery date.
Orders normally dispatch within 48 hours of confirmed payment. That is an operational target rather than a guarantee, and it sits inside the estimate rather than on top of it.
Customs inspection, carrier disruption, severe weather, public holidays and incorrect delivery information can add time.
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Shipping is calculated at checkout from your delivery destination and shown before you pay. Free shipping applies automatically once your merchandise subtotal, after any discount, reaches the threshold for your region.
Delivery itself never counts toward the free-shipping threshold, and there is no code to enter. Checkout always shows the exact amount for your country.
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Import duties, taxes and brokerage charges may be assessed by the destination country’s customs authority and are not guaranteed to be waived. Unless a charge is expressly included at checkout, it is the purchaser’s responsibility.
The carrier used does not change this, and no carrier choice exempts a parcel from import charges.
The purchaser is also responsible for checking that the materials may lawfully be imported, possessed and used in their country.
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A customs hold or inspection can extend transit well beyond the estimate and does not automatically mean the parcel is lost. A shipment that is formally seized, returned or left unresolved is handled under the Replacement Policy.
Keep any customs notice you receive and email hello@new-u.io with your order reference.
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Orders ship in plain, unmarked outer packaging with no branding or product names on the outside. Every vial is supplied sealed.
Customs paperwork matches the contents of the parcel.
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Payments & orders
How payment works at checkout, how to follow an order and what to do if something changes.
Checkout supports card, Apple Pay, Google Pay, Cash App and cryptocurrency. The options shown at checkout are the ones currently available for your order.
New-U supports BTC and selected stablecoin and network-asset payments across Ethereum, Solana, TRON, Polygon, Base, BNB Chain and Linea.
Checkout shows the exact amount for your order before you pay.
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Choose a cryptocurrency option at checkout and you are shown the asset, the network, the receiving address and the exact amount to send. Your order is confirmed once the payment settles on-chain for the amount shown.
Use the asset, the network and the amount exactly as shown on the payment screen.
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Card and app payments are processed by third-party payment providers, and cryptocurrency payments settle on the blockchain. An order is confirmed only once payment is confirmed, and a payment page or success screen alone is not proof of payment.
The Privacy Policy explains what personal data is collected, and the service-provider list shows who processes it.
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Payment sessions can expire after a period of inactivity, and an order that is abandoned or fails at the payment stage does not become a confirmed order. Return to checkout to try again or choose a different payment method.
If you are stuck, email hello@new-u.io with your order reference.
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Use Track Order with your order reference and email address, or follow the tracking link in your dispatch email. Tracking is included on every order, and the reference is emailed once the shipment is generated.
The carrier’s first scan usually appears 24–48 hours after dispatch, so a quiet tracking page at first is normal.
Contact support if no tracking reference has reached you within 3 business days of ordering, or if tracking has not moved for about 7 days.
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Email hello@new-u.io as soon as possible with your order reference. An unpaid checkout does not become a confirmed order, so it can simply be abandoned.
For a paid order, delivery-address corrections before dispatch are accommodated where operationally possible, at no cost. Once a shipment has been handed to the carrier, changes may not be possible.
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Products are listed as a single-vial sample and a 10-vial research pack where available. Some products and destinations carry minimum-order or pack requirements, which the product page and cart show before checkout.
Each order needs at least 5 eligible single vials in total (any mix of compounds and strengths) or any 10-vial peptide pack; water packs do not count toward it.
Volume pricing is published on the pricing page rather than repeated here.
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Support & returns
Who to contact, what to include and how replacement claims for missing, damaged or incorrect orders are handled.
Email hello@new-u.io, use the contact form, or ask the support assistant on the contact page. Include your order reference so the team can find your order quickly.
Typical reply within one business day, and longer at weekends, on public holidays and at peak times.
Please do not post order references, tracking numbers or payment details in public forum threads.
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Check the delivery location, other household or workplace recipients, any safe-place instructions and the carrier’s proof of delivery. If the parcel still cannot be found, email hello@new-u.io with your order reference and tracking number.
Support asks the carrier for the delivery scan detail, including time, location and signature where captured, and reviews the claim on its evidence. A “delivered” scan is evidence, not an automatic rejection.
Where a claim qualifies, the remedy is a replacement under the Replacement Policy. This route does not create an entitlement to a monetary refund.
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International tracking can sit unchanged for several days mid-route. If it has not moved for about 7 days, email support with your order reference and a carrier investigation can be opened.
If a parcel is still undelivered 23 calendar days after dispatch and tracking does not establish delivery, it may be treated as lost and reviewed for replacement under the Replacement Policy. You do not need to wait for that point to get in touch.
That 23-day review point is separate from the 6–14 business-day delivery estimate and is not derived from it.
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New-U does not offer general monetary refunds. For a qualifying issue, such as a parcel that is lost, damaged, seized, incorrect or defective, the standard remedy is a replacement shipment, except where applicable law requires another remedy.
Email hello@new-u.io with your order reference and the evidence for your claim: photos of the item, its labelling and the packaging for damage, defect or wrong-item claims, or the carrier tracking reference and any customs or non-delivery notice for lost or seized parcels.
Nothing in the Replacement Policy removes a remedy that cannot lawfully be excluded.
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Change-of-mind orders are not refundable or reshipped, and opened, reconstituted or handled products outside their original sealed packaging are not eligible for return or replacement on change-of-mind grounds. Wrong-item, defective and damaged-on-arrival claims are handled separately under the Replacement Policy.
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Do not handle or use a vial with a broken seal. Photograph the parcel, packaging, label and vial as received, and email hello@new-u.io with your order reference the same day.
Damaged, incorrect-item and defective claims do not wait on any delivery window, so report them as soon as the order arrives.
If you have a concern about a product’s identity or quality, include it in your email with your evidence. Each claim is reviewed individually.
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No. The forum is a community space for research discussion. For order, payment or shipping help, contact support directly.
Please do not post order references, tracking numbers or payment details in public threads. Forum discussion is not medical advice.
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No matching answers. Contact support or try another term.
Still need help?
Ask the support assistant, or contact the team directly. Include your order reference so we can find your order quickly.
Research use only - all claims made on this site are for testing and research use only.
PRECISION. PURITY. PERFORMANCE.
Research peptides. Third-party Certificates of Analysis (Janoshik Analytical & Freedom Diagnostics) are published on the website. Supplied strictly for laboratory research use.
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Research use only - all claims made on this site are for testing and research use only. Purchasers must be 21 years of age or older.
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