Shop by goal
Popular compounds
Research resources
Recently viewed
Operational policy
Tracked worldwide delivery
Orders are normally dispatched within 48 hours of confirmed payment. Standard delivery is estimated at 6–14 business days from payment confirmation for supported destinations. Preparation and dispatch are included within that estimate.
New-U Research Compounds is the customer-facing trading brand and research-supply platform operated by Hilxera Distribution Services LLC , Wyoming, United States, Company ID 2026-001928701 . This page is the detailed operational statement of how orders are dispatched, carried and resolved. The contractual summary is in the Terms & Conditions, and replacement is governed by the Replacement Policy.
On this page
Shipping at a glance
What the delivery estimate means
Estimated delivery times are measured from payment confirmation unless specifically stated otherwise. Business days exclude Saturdays, Sundays and public holidays applicable to the relevant fulfilment or delivery route. The 6–14 business-day estimate includes normal order preparation and dispatch time — there is no separate processing period to add on top of it.
Delivery estimates are not guaranteed delivery dates. Customs inspection, carrier disruption, severe weather, public holidays, incorrect delivery information, remote destinations and events outside New-U's reasonable control can result in additional transit time.
The same applies to dispatch. Our operational target is dispatch within 48 hours of confirmed payment, and that is what happens on an ordinary day. It is stated as a target rather than an unconditional guarantee because exceptional fulfilment, carrier, public-holiday, inventory or force-majeure events exist, and a promise that cannot survive them is not worth making.
The shipping timeline
Where we ship
We deliver to 45 countries
Tracked and discreet, 6–14 business days in transit, free over the threshold shown for your destination. Pick your region to see every country we ship to — yours is highlighted.
Europe — every destination we ship to
No destination in this region matches that search. We ship to 45 countries in total — clear the box to see them all.
United Kingdom — every destination we ship to
No destination in this region matches that search. We ship to 45 countries in total — clear the box to see them all.
North America — every destination we ship to
No destination in this region matches that search. We ship to 45 countries in total — clear the box to see them all.
Oceania — every destination we ship to
No destination in this region matches that search. We ship to 45 countries in total — clear the box to see them all.
Latin America — every destination we ship to
No destination in this region matches that search. We ship to 45 countries in total — clear the box to see them all.
Asia — every destination we ship to
No destination in this region matches that search. We ship to 45 countries in total — clear the box to see them all.
Middle East — every destination we ship to
No destination in this region matches that search. We ship to 45 countries in total — clear the box to see them all.
Africa — every destination we ship to
No destination in this region matches that search. We ship to 45 countries in total — clear the box to see them all.
Delivery is charged in USD and converted at the live rate at checkout; the figures above are the local equivalents we quote. Don't see your country? Email newu.io.peptides@gmail.com and we'll tell you straight whether we can reach you.
Rates by region
Delivery is charged in USD and converted at the live rate when you check out. The local figures below are the canonical equivalents quoted in our copy; checkout always shows the exact amount for your country before you pay. Free shipping applies automatically once the merchandise subtotal (after any discount) reaches the threshold for your region — there is no code to enter, and delivery itself never counts toward the threshold. Every destination runs the same 6–14 business-day estimate; where a destination genuinely differs, it is configured per country rather than written into this copy by hand.
Due to increased shipping costs, Norway runs its own threshold: free over 4,900 kr, with a flat 600 kr fee below it.
Due to shipping restrictions, all shipments to Queensland (postcodes 4000–4999) are A$75 flat — free shipping on bulk orders does not apply.
Shipping cost breakdown
The free-shipping threshold is measured on merchandise after any discount, and delivery itself never counts toward it. Promotional codes that grant free shipping, and Silver-tier loyalty free shipping, apply regardless of order value.
Which carrier delivers your order
Carrier is decided per destination by our fulfilment system, not chosen at checkout, so you do not have to pick a service. Every lane below is fully tracked. The service names are the carrier's own.
Parcels over 5 kg move up to the same carrier's expedited service automatically — Tracked 24, Priority International, Express Worldwide or International Express depending on the lane — at no extra cost to you. It is a weight rule, not a paid upgrade, which is why there is no express option to buy.
What arrives in your parcel
Discreet, unmarked
Every order ships in plain outer packaging with no branding, no product names and no reference to research compounds. Nothing on the outside of the box says what is inside it.
Cold chain where it matters
Compounds that need it travel with insulated cold-packs to hold 2–8 °C in transit. Lyophilised material is stable at ambient temperature for the length of a normal shipment, so a cold-pack that arrives melted is usually not a problem — photograph it and ask us if you are unsure.
Sealed and identified vials
Every research vial is supplied sealed and labelled with the New-U product identification used for that presentation. If a seal is broken on arrival, do not handle or use the vial — photograph it and contact us the same day.
Packing documentation
Where provided, the packing documentation identifies the products and quantities included in the shipment and should be retained until the order has been checked against it.
Declared accurately
Customs paperwork matches the contents. We do not under-declare values or mislabel shipments, because a parcel whose documentation survives inspection is the one that clears. Accurate declaration is also why import duties and taxes are the purchaser's responsibility.
Verifying a vial
Depending on the product and production run, the customer-facing vial code may be an abbreviated product identifier rather than the full manufacturing batch number . Your order and fulfilment records provide the connection between the supplied inventory and the analytical documentation maintained for that released inventory.
Need to verify a vial? Send support your order reference together with the vial identification code shown on the label or packing documentation. We can use the associated fulfilment record to identify the relevant inventory documentation. Where batch-specific analytical documentation is published, it can be reviewed in the Certificate of Analysis library.
Packaging designs and label presentation may change between production runs. A packaging change does not itself indicate a change in the ordered compound, strength or quantity. The full contractual position on product identification is in Terms § 05.
Tracking and escalation
Every shipped order receives a tracking reference once the fulfilment facility has generated the shipment. Tracking may not show movement immediately: the first carrier scan can take approximately 24–48 hours after dispatch. An absence of an immediate carrier scan does not necessarily mean that the parcel has not been dispatched.
You can check progress at any time from Track Order. We also send live status changes — including out-for-delivery and any delivery-exception notice — from our carrier-tracking integration, so you do not have to keep refreshing a carrier portal.
Delivery address responsibility
Customers are responsible for providing a complete and accurate delivery address when placing an order. Checking the address on your confirmation the day you order is the single most effective thing you can do to avoid a failed delivery.
Delivery confirmation
Carrier tracking information may be used as evidence of dispatch, attempted delivery and delivery status.
Where a shipment is marked delivered but not received, check the delivery location, other household or workplace recipients, safe-place instructions and any carrier delivery evidence first. If the parcel still cannot be located, contact New-U promptly so that the shipment can be investigated. We ask the carrier for the delivery scan detail — time, location and signature where captured — and review the claim on its evidence. A carrier scan reading “delivered” is evidence, not an automatic rejection of the claim.
Customs and import duties
The purchaser is responsible for determining whether the research materials ordered may lawfully be imported, possessed and used in the destination jurisdiction. Customs duties, import VAT, brokerage charges and other government-imposed charges are the purchaser's responsibility unless expressly included at checkout.
Shipments are declared accurately. We do not under-declare values or mislabel contents, because a parcel that is inspected and matches its paperwork is the one most likely to clear. That practice is what produces our 99% customs pass rate .
Customs delay or inspection does not automatically constitute loss. Where a shipment is formally seized, returned or remains unresolved, New-U will handle the matter in accordance with the version of the Replacement Policy applicable to the order. This wording is identical to Terms § 12 by design: the two pages must not say different things about a seized parcel.
Delivery exceptions
Every case below starts the same way: email newu.io.peptides@gmail.com with your order reference. Our standard commercial remedy is replacement under the Replacement Policy, with no restocking or administrative fee — and nothing here affects a remedy that cannot lawfully be excluded (Terms § 13).
Tracking not active yet
Allow up to 48 hours after the tracking reference is generated for the carrier's first scan. If no tracking reference has reached you within 3 business days of ordering, contact support.
Tracking has stalled
International tracking can sit unchanged for several days mid-route, particularly around a customs handover, and that alone is not a lost parcel. If it has not moved in about seven days, contact support and we open a trace with the carrier rather than asking you to chase it.
Customs inspection
Inspection can extend transit well beyond the estimate. A parcel held for inspection is not yet a lost parcel; a shipment that is formally seized, returned or left unresolved is handled under the Replacement Policy.
Returned to sender
Contact support. We review the carrier's stated reason and the address on file, and agree the resolution with you before anything is re-dispatched.
Incorrect address
Tell us as soon as you notice. Before dispatch we correct it at no cost; after dispatch we work with the carrier on a redirect or recovery. See Delivery address responsibility.
Failed delivery attempt
The carrier will normally leave a card or send a notification with re-delivery or collection instructions. Following those instructions promptly is usually faster than any action we can take, and most lanes hold a parcel for a limited period before returning it.
Damaged parcel
Photograph the parcel before discarding any packaging. Send photographs of the outer parcel, the inner packaging, the affected vial, the vial identification code and any melted cold-pack.
Broken vial seal
Do not handle or use the affected research vial. Photograph the seal and the vial as received and contact support the same day.
Wrong item
Send the vial identification code and your order reference, with a photograph of the label. We match it against the fulfilment record and replace what was ordered.
Marked delivered but missing
Check the delivery location, other household or workplace recipients, safe-place instructions and the carrier's delivery evidence, then contact support. See Delivery confirmation.
Lost shipment
Apply the Replacement Policy threshold in the next section — but contact us before it is reached if the parcel is outside the estimated window.
When a parcel is treated as lost
The delivery estimate tells you when to expect a parcel. The lost-parcel threshold is a different question, measured on a different clock, and the two are deliberately kept apart.
For the purposes of New-U's Replacement Policy, an international shipment may be treated as lost where it remains undelivered 23 calendar days after dispatch and tracking does not establish successful delivery, subject to the circumstances and evidence of the individual shipment.
23 days is not the delivery estimate. It is the point at which a shipment that has not arrived becomes eligible for replacement without waiting for a carrier to formally declare it lost. Delivery is estimated at 6–14 business days from payment confirmation, and the overwhelming majority of orders arrive inside that window.
Shipping FAQ
Standard delivery is estimated at 6–14 business days , measured from payment confirmation. That estimate already includes preparation and dispatch, so there is no separate processing time to add on top of it. Orders are normally dispatched within 48 hours of confirmed payment.
Business days exclude Saturdays, Sundays and public holidays on the relevant fulfilment or delivery route. These are estimates, not guaranteed delivery dates: customs inspection, carrier disruption, severe weather and remote destinations can add transit time.
Shipping is a flat $35 to almost every destination we serve — roughly £30, €35, C$55 or A$55, quoted in your own currency at checkout. Mexico is the one exception at $60 , because that is roughly what the lane costs us. It becomes free automatically once your order subtotal reaches $350 (about £300, €300, C$500 or A$450) after any discount.
There is no coupon code to enter; the fee drops to zero at checkout on its own. Queensland and Norway run their own published rates — see Rates by region.
Yes. Every shipped order receives a tracking reference once the fulfilment facility has generated the shipment, and it is emailed to you. You can also check progress at any time from Track Order.
The carrier's first scan can take approximately 24–48 hours to appear, so an absence of immediate movement does not mean the parcel has not been dispatched. If no tracking reference has reached you within 3 business days of ordering, email newu.io.peptides@gmail.com.
No. We run one standard tracked service to every destination rather than a cheap untracked tier and an expensive fast tier. Every parcel therefore travels the same monitored route with the same packaging and the same tracking, which is what keeps the rate flat — $35 almost everywhere, $60 to Mexico — and the free-over-$350 threshold the same wherever you are.
It depends on the destination, and our fulfilment system decides it rather than you choosing at checkout. Royal Mail carries UK orders on Tracked 48, USPS carries US orders on First-Class International, DHL carries Canada and twenty-six European markets including Ireland, MaltaPost carries Malta, and Australia Post carries Australia and New Zealand. Destinations opened most recently — Brazil, Colombia, Fiji, Iceland, Indonesia, Jamaica, Mexico, Peru, the Philippines, South Africa, the United Arab Emirates and Vietnam — have their carrier assigned when the parcel is dispatched rather than fixed in advance, and you are sent tracking for whichever lane it goes out on. The full destination-by-destination table is in “Which carrier delivers your order” above.
Parcels over 5 kg move up to the same carrier's expedited service automatically and at no extra cost, which is a weight rule rather than a paid upgrade.
The full destination roster is listed in “Where we ship” above — 45 countries in all: the United States, Canada and Mexico; the United Kingdom, Ireland and every other EU member state, plus Norway, Iceland and Russia; Brazil, Colombia, Peru and Jamaica; Australia, New Zealand and Fiji; South Africa; the United Arab Emirates; and Indonesia, the Philippines and Vietnam.
Checkout quotes the exact fee for your country before you pay. If your country is not on the list, email newu.io.peptides@gmail.com and we will tell you whether we can reach you.
The purchaser is. You are responsible for determining whether the research materials ordered may lawfully be imported, possessed and used in the destination jurisdiction, and customs duties, import VAT, brokerage charges and other government-imposed charges are yours unless expressly included at checkout.
A customs delay or inspection does not automatically constitute loss. Where a shipment is formally seized, returned or remains unresolved, we handle it under the version of the Replacement Policy applicable to the order — email newu.io.peptides@gmail.com with your order reference.
For Replacement Policy purposes, an international shipment may be treated as lost where it remains undelivered 23 calendar days after dispatch and tracking does not establish successful delivery, subject to the circumstances and evidence of the individual shipment. That threshold is separate from the 6–14 business-day delivery estimate and is not derived from it.
You do not need to wait for it before contacting us. If a parcel is outside the estimated window, or tracking has not moved for about seven days, email newu.io.peptides@gmail.com with your order reference and we open a carrier investigation.
Inspect your parcel as soon as it arrives and report damage, an incorrect item or a broken tamper-evident seal straight away — those claims do not wait on any delivery window. Email newu.io.peptides@gmail.com with your order reference and photographs of the outer parcel, the packaging, the affected vial, the vial identification code and the seal where relevant.
We review every claim, investigate with the carrier where relevant, and replace under our Replacement Policy. Do not handle or use a vial whose seal is broken or whose contents look wrong.
Check the delivery location, other household or workplace recipients, safe-place instructions and any carrier delivery evidence first. If the parcel still cannot be located, contact us promptly so the shipment can be investigated.
We ask the carrier for the delivery scan detail — time, location and signature where captured — and review the claim on its evidence. A carrier scan reading “delivered” is evidence, not an automatic rejection of the claim.
Email newu.io.peptides@gmail.com with your order reference as soon as you notice. If the parcel has not yet left the facility we correct the address at no cost. If it has already shipped, we work with the carrier to redirect or recover it.
Where a parcel is returned to sender or a redirect fails, we contact you to agree the resolution. An address problem does not by itself forfeit the order.
Refrigerate lyophilised vials at 2–8 °C as soon as they arrive. Reconstituted vials should also be refrigerated and used within the timeframe given on the product page. Keep vials out of direct sunlight.
A cold-pack that arrived melted is not automatically a problem for a lyophilised compound, but photograph it and contact us if you are unsure. Our delivery guide covers unboxing, vial codes and storage in more detail. These are research materials supplied for laboratory use only.
Still have a question? Email newu.io.peptides@gmail.com or use the contact page — typical reply within one business day. To follow a parcel already on its way, use Track Order.
Version history
Your order is governed by the version of these terms in force on the day you placed it. If you need the wording as it stood at that time, email us with your order reference and we will send it.
Related information
From our community
What people say on Facebook
PRECISION. PURITY. PERFORMANCE.
Research peptides at >99% HPLC-verified purity, third-party tested by Janoshik Analytical & Freedom Diagnostics, with Certificates of Analysis published per released batch. Supplied strictly for laboratory research use.
Shop
Research
Support
Ways to Pay
Shop by goal
Shop by compound
Shop by region
Research use only - all claims made on this site are for testing and research use only. Purchasers must be 21 years of age or older.
All rights reserved. Copyright of New-U held with Hilxera Distribution Services LLC 2026.
Website & business operated by Hilxera Distribution Services LLC. Registered in Wyoming, ID: 2026-001928701.
© 2026 New-U Research Compounds · new-u.io