How long does shipping take?

Orders ship direct from source and typically arrive within 6–14 business days worldwide. International shipments can take a little longer when they pass through customs. You'll receive a tracking number by email once your order leaves our facility.

Which countries do you ship to?

We ship worldwide. Orders leave in discreet, unmarked packaging, and you are responsible for ensuring that importation of research compounds is lawful in your country. See the delivery page for regional rates and estimated delivery windows.

Is shipping discreet?

Yes. Every order ships in plain, unmarked outer packaging with no reference to peptides or research compounds. Cooling inserts and ice packs are included where required to protect the vials in transit.

How do I know which compound is which?

Each vial is labelled with a printed code that identifies the compound and its strength — for example SM5 is Semaglutide 5 mg, BPC10 is BPC-157 10 mg, and TR20 is Tirzepatide 20 mg. Use the Vial Code Reference table above to decode any code, and the packing slip included in your box lists the exact codes in your shipment.

What if I receive a damaged vial?

Contact support immediately with photos of the damage. We'll arrange a replacement or refund. Always inspect vials upon receipt and document any damage with photos. Do not attempt to use damaged vials.

How long are peptides stable?

Lyophilised peptides stored in the freezer (−20°C) remain stable indefinitely. Once reconstituted and refrigerated at 1–6°C, peptides degrade at approximately 5% per year, there is no strict expiry window. Always keep away from sunlight. Refer to the COA for specific stability data.

What if a vial label is smudged or I can't read the code?

Refer to your packing slip and order confirmation email — both list the codes and compounds in your order. You can also decode any legible code with the Vial Code Reference table above. If a label is unreadable or missing, contact support and we'll confirm the contents from your order record.

What's included with my order?

Each shipment includes: code-labelled vials, a packing slip listing the code and compound for every item in your order, and Certificates of Analysis (COA) from Janoshik or Freedom Diagnostics. Storage guidelines and handling instructions are also provided.

Are peptides shipped with ice packs?

Yes. All shipments include insulation and ice packs to maintain cold chain integrity. Vials should remain cool throughout transit. Inspect for melted ice upon arrival and report any temperature-related concerns.

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Shipping & Delivery Guide

Q: How do I track my order?

Every order ships with full tracking. A tracking number is emailed to you once your order leaves our facility, and we send live status updates — including out-for-delivery and any delivery-exception notices — from our carrier-tracking integration. You can check progress anytime from the Track Order page.

How New-U Research Compounds ships worldwide — free tracked delivery on orders over $300, discreet packaging, and roughly 6–14 business days in transit — plus what to do when your package arrives and our vial-code system so you can match every code on a vial to its compound and pack size.

Shipping at a Glance

Every order ships worldwide with full end-to-end tracking, direct from source in discreet, unmarked packaging. Free tracked shipping on orders over $300. See the full delivery & shipping page for regional rates and estimated delivery windows.

Worldwide & Tracked

We ship internationally with a tracking number on every order. Typical transit is ~6–14 business days ; international parcels may need extra time in customs.

Free Over $300

Standard tracked shipping is free on orders over $300 . Below that, a flat regional rate applies — full rates are on the delivery page.

Discreet & Cold-Chain

Plain, unmarked outer packaging with no reference to the contents. Cooling inserts and ice packs are included where required to protect the vials in transit.

Real-Time Updates

Once your order leaves our facility you'll get a tracking email plus live status updates — including out-for-delivery and any delivery-exception notices — from our carrier-tracking integration.

Vial Code Reference

Every vial is labelled with a short code, for example SM5 or BPC10 . The code identifies the compound and the strength per vial. Use the table below to match any code on a received vial to its compound and pack size. Your packing slip lists the exact codes in your order.

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When Your Package Arrives

Inspect the Box

Check the exterior packaging for damage. If damaged, note the damage and contact support. Packages arrive in discreet, professional packaging with no external branding.

Verify Vials & Contents

Open the box and verify all vials are present and intact. Each vial is labelled with a printed code (for example SM5 or BPC10 ) — cross-reference it against the Vial Code Reference above and your packing slip. Check for any leakage or damage to individual vials.

Check Documentation

Review included packing slip with your order details. Verify peptide names, quantities, and dosages match your order. Certificates of Analysis (COA) from Janoshik or Freedom Diagnostics are included with every batch.

Immediate Storage

Transfer unopened lyophilised (powder) vials to the freezer (−20°C) upon receipt. Place any reconstituted vials in the fridge at 1–6°C, away from sunlight. Do not leave vials at room temperature.

Organize & Label

Organize vials in your fridge by their printed code for quick identification. Optional: note the code on your own storage containers or research logs so each compound stays unambiguous after reconstitution.

Storage Requirements

Powder vials: Freezer (−20°C) until reconstitution Reconstituted vials: Fridge, 1–6°C, away from sunlight Degradation: ~5% per year when refrigerated properly Container: Original vial or sterile sealed container

Safety & Handling

Protective Equipment: Use gloves and sterile technique Reconstitution: Use sterile water only Sterility: Maintain aseptic conditions throughout handling Disposal: Biohazard waste protocols recommended

Quality Assurance

Third-Party Tested: Every batch verified by Janoshik or Freedom Diagnostics COA Included: Detailed lab report with purity %, identity confirmation Purity Standard: >99% purity minimum Batch Tracking: All orders include batch number for reference

Frequently Asked Questions

Premium research peptides at >99% HPLC-verified purity, third-party tested by Janoshik Analytical with a Certificate of Analysis on every lot. Shipped lab-direct, discreet and cold-chain, worldwide. For laboratory research use only.

Research use only (RUO). All products are sold strictly for laboratory and research purposes — not for human or veterinary consumption. Purchasers must be 21 or older.

Website & business operated by Hilxera Distribution Services LLC. Registered in Wyoming, ID: 2026-001928701.

Research use only — not for human consumption. All products are supplied strictly for laboratory research purposes.

Shipping & Delivery Guide

Shipping at a Glance

Worldwide & Tracked

Free Over $300

Discreet & Cold-Chain

Real-Time Updates

Vial Code Reference

When Your Package Arrives

Inspect the Box

Verify Vials & Contents

Check Documentation

Immediate Storage

Organize & Label

Storage Requirements

Safety & Handling

Quality Assurance

Frequently Asked Questions

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