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    Research discussion only · No human-use, dosing or medical advice

    Reship / replacement policy when a cold-chain pack fails — norms?

    On the logistics side of supplier standards: what's a reasonable norm when a shipment's cold-chain clearly failed in transit (thawed packs, heat excursion documented)?

    Not a complaint thread — genuinely trying to understand what the fair, common expectation is so the standard is clear for everyone. What's worked when you've raised it?

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